Before you start

Before you start

Please read the following before requesting access:

Coronavirus (COVID-19)



The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough, loss of smell and taste or a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you have symptoms you need to contact NHS 111 who have an online coronavirus service that can tell you if you need further medical help, provide advice or assist with booking at test. If you have a test and the result is positive you may be requested to provide information on who your have recently been in contact with in order for track and trace to take place. Only call 111 direct if you are advised to do so by the online service or you cannot go online.

  • If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
  • But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days.

The most up-to-date public guidance is always online at www.nhs.uk/coronavirus.

Step 1: Limited Access

Submitting the form on the next page will give you limited access. With this you can book one appointment and can not order any medication

Step 2: Verify your identity in person

Your medical record includes extremely sensitive and personal information, therefore we need to verify that it is you requesting access. Your practice need to verify your identity in person before they can approve your account.

Confirming your identity

When bringing your ID to the practice please remember:

  • Bring two forms of identification
  • One form of identification must feature a photo
  • Acceptable documents include:
    • passport
    • photo driving licences
    • bank statements
  • Bills are not an acceptable document

Step 3: Full access

Once verified you will have full access to the app and the services available.

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